Privacy Policy

Introduction

Velira B.V. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velira.pro, use our services, or interact with us.

This policy applies to all personal information processed by Velira in connection with our building services business. We are the Data Controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Collection

The data we collect includes personal information that you provide directly to us, information collected automatically through our website, and information from third-party sources when necessary for our business operations.

Information You Provide

• Contact information (name, email address, phone number, postal address)
• Project details and service requirements
• Communication preferences
• Payment information for invoicing purposes
• Any other information you choose to provide in forms or communications

Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We explain how we use your information to provide and improve our building services, communicate with you, and operate our business effectively. The use of your data is always based on a lawful basis under GDPR.

Primary Uses

• Providing building services and project management
• Responding to inquiries and providing customer support
• Processing payments and managing invoices
• Sending project updates and service communications
• Improving our website and services
• Compliance with legal obligations

Legal Basis for Processing

• Contract performance: To fulfill our service agreements with you
• Legitimate interests: To operate and improve our business
• Legal compliance: To meet regulatory requirements
• Consent: Where you have specifically agreed to processing

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• With trusted service providers who assist in our operations
• With subcontractors involved in your building project
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations.

• Project data: Retained for 7 years after project completion for warranty and legal purposes
• Contact information: Retained while you remain a client or until you request deletion
• Website analytics: Anonymized data may be retained for statistical purposes
• Marketing communications: Until you unsubscribe or request removal

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal information:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection
• Secure disposal of data when no longer needed

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookie settings through your browser preferences and our cookie consent banner.

International Data Transfers

Your personal information is primarily processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses
• Certification schemes or codes of conduct

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us at:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal information in accordance with applicable law.

Company Information